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Engaging with Customers

We engage with our clients at every opportunity to review our drainage services for London so we invite any feedback whether this may be good, suggestive or bad it is equally invaluable to us in keeping with the high standards of customer satisfaction and professionalism we have set ourselves as a company and are held accountable for. We can tell you how good we think we are but there is no better way of building our business reputation than word of mouth from satisfied customers and is something we strive to achieve. We also use third party platforms such as Google Business and Trustpilot to invite our customers to comment upon their experience of our services and assist us in applying improvements or ensuring consistency.

Below are some of our customers' experiences in using Pro-Drain Ltd as their preferred London drain company over the years.

"We have used the services of Pro-Drain for the last 8 years and have no hesitation in recommending them as a professional company that produces results. Pro-Drain has dealt with a number of issues for us over the years and on each occasion they have been able to identify and cure the problem quickly. They have proven to be reliable and efficient, in our view we have found their service to be outstanding."
Simon Baker Director - W H Baker Ltd

"I have been using Tony at Pro Drain for about 8 years for in excess of 400 jobs completed. Tony is totally professional in his work, trustworthy and reliable. Most of the work is commercial with many a job we come across either being poorly maintained by others or having no maintenance whatsoever. I cannot recall a job where Pro Drain have failed to give a first-class service."
B Jessup - Plumbing Contractor

"Really pleased with Pro-Drain's quick, efficient and reliable response to any drainage problem I give them. With a large portfolio of rented properties across West London, we need this type of service to satisfy our many landlords and tenants. Pro-drain have always proved to be extremely reliable over the last 5 years that we have been using them. Thoroughly recommend them."
Barry Jeffrey at James and Company Lettings

"As a long established property management company we require professional and efficient contractors who can also offer a fair value for their services. With regards to any drainage problems we encounter from time to time we were fortunate enough to make contact with Tony the proprietor of Pro-Drain many years ago and have never had the need to call any other companies".
Mr Harv Sagoo, Hayes, Middlesex

"I've been working as part of a Managing Agents for the past two years and to my knowledge our company has worked with you for many more years. During my time, I have always been satisfied with the service provided by Pro-Drain as I found the service has been prompt and more than fair in price. I have sometimes also attended on site with Pro-Drain and found them to provide a service which is swift and highly professional. Thanks once again!"
Sandip - Middlesex Group

"As a professional builder we have used Pro-Drain on numerous occasions over the years to help us set out drain options, finds blockages and instigate camera surveys either directly for us or for the customers we are working for. Pro-Drain have always be there promptly, and have cured the problem and come up with the solution to our needs quickly and efficiently. I always recommend Pro-Drain to any customers of ours that call me and ask for my help as Pro-Drain provide a good quality and reliable service at a good price."
Mr Simon Bain - London

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National Association of Drainage Contractor
Water Jetting Association
Gas Safe Register
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